We get a lot of calls on our Application Line. The staff will try and get to you as soon as possible, but sometimes you may have to wait on hold. If we think you will have to wait a very long time, we will let you know and ask you to call back.
You will first be asked a number of questions (our intake process) about your household income and assets to see if you are financially eligible for our services. We also ask other personal questions such as address, telephone number, marital status, age, and living arrangements. All information is confidential and will not be shared.
You should not call the Application Line on behalf of another person. If you are calling on behalf of another person, spouse, or family member, we will determine whether we can speak with you or whether we need to speak directly with the person on whose behalf you are calling.
If you qualify for our services, we will talk to you about your legal problem in detail. We may ask you questions to get a better understanding of your situation.
Our staff will let you know how we can best assist you. Depending on your unique situation, here is what you might expect:
- Legal advice over the telephone
- More detailed information sent to you by mail
- Referral to a Legal Aid staff attorney for legal advice or representation (telephone or in person)
- Referral to a volunteer attorney for advice or representation
- Referral to a class or clinic to help you fill out forms
- Referral to other agencies or private attorneys in the community
Tips for Getting the Most From Your Call
- Call when you won’t be distracted. We will be better able to help you if the TV is turned off and the children are safely somewhere else so you can focus.
- Allow enough time. Our staff will give you as much time as your problem requires. You should expect the call to last at least 15-20 minutes.
- Please do not take another call or ask our staff to hold. Our staff is limited and there are many people needing assistance. Please be courteous of our staff’s time.
- Have your documents in front of you. It will help our staff better understand your legal problem if we have complete, accurate information.
- Have a pen and paper handy when you call. Our staff may give you instructions over the telephone. Don’t hesitate to ask questions and repeat instructions so you will know what to do later.
- Do not be embarrassed to ask questions or have information repeated. We will take the time necessary to help you.
- Please be understanding and respectful. You may not get the outcome you want. Sometimes, our staff will tell you that we can’t help you with your problem. We will try to provide you with information and a referral to a place that may be able to help you.